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Harbortouch POS System Reviews - Restaurant & Retail 27 Reviews (4.9/5 overall rating)



I am an independent Harbortouch dealer, bringing you factory direct pricing with exceptional personal service. I have been selling their system since the program launched in 2011 and have satisifed merchants all over the USA. Listed below, are testimonials from my very own clients. Feel free to give me a call for more references. -Curtis



WHY SHOULD YOU GO WITH HARBORTOUCH?

For starters, there is no upfront cost! For a low monthly fee, everthing is included, from hardware and software to lifetime warranty and support. Our business model is to include as much as possible and continously develop and improve the system so your business grows and processes more credit cards. No other vendor is more invested into the success of your business than us!


Review by Jennifer Shipman from 3 Foods Cafe

We find the interface of our system very simple to use, program and adopt by our staff. The system has improved communication between servers and kitchen while also improving our credit card processing and shift reconciliation process. I have only had to call tech support twice, but they are always quick to answer and take the time to ensure my issue is resolved. The only dislike I have is I wish I could control the data by editing db lists/objects, not just through the user interface.

Product Being Used: Restaurant Elite POS System


Review by Kelly M. from Palm Desert, CA

I am very happy with our POS system. The software is good, it is tailored for the hospitality industry. It's intuitive for most employees and streamlined in design. Technical support is always responsive and helpful. In addition, your company has very good follow-up to insure that we are satisfied.

Product Being Used: Restaurant Elite POS System


Review by Cornelieus Woodall from Bran-neu

Thank you for all of your assistance with getting us set up with our POS system! We're loving the system!!

Product Being Used: Retail Elite POS System


Review by Jay Healy from Cowpony

Now that the online back office has been installed (Lighthouse), everything is great!

Product Being Used: Restaurant Classic POS System

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Review by Lydia Dougay from Flamingos Upscale Resale Store

Overall, we like the POS system but most of all, we are very happy with the Tech/Customer Support, especially from Curtis Stevens. The POS system has made it easier to track sales in detail. Since we moved to a more strategic place and a very user friendly POS system, our sales have been wonderful. Thank you for making a product that works for and with us.

Product Being Used: Retail Classic POS System

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Review by Becky Johnson from Ambiance Lighting

I don't like that it logs you out so often and that if you switch between POS & inventory, you have to re-log into the POS every time. Other than that, we love the system.

Harbortouch's Response: Merchant has been contacted and the issue is resolved.

Product Being Used: Retail Classic POS System

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Review by Josie Eriole from Moxie Cupcake

Very happy with the product & service from Curtis!

Product Being Used: Restaurant Classic POS System

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Review by Jose Albinana from Aces Smoke Shop

When I started my business, I tried to make life as easy as possible. When I researched the mountain of different POS systems to choose from, Harbortouch kept consistently coming up as the top contender, and I found out for myself why. The support and service has been nothing but excellent from day one. The POS is modern and works just how I need it to. Whenever there is a problem, tech support is there to resolve it.

Product Being Used: Retail Classic POS System

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Review by Earl Baker from Bellas Pizza

I really like the Harbortouch POS so far. I have had it for a week or so. I would like to brag on your staff if I may. I've spoken to tech support several times this week and they all have been very helpful and polite. Justin, Jeremy, Jason, Matt, Corey to name a few. Thank you very much to Curtis who sold me on it. I would like to commend Steve Merchant in particular. He has helped me a lot during my training sessions. Not only by answering my questions, but having an extensive knowledge of the functionality of the system to the point of suggesting things that I had not considered. He is a top notch guy who really knows his stuff. His actions have streamlined the user experience, and vicariously boosted moral in the restaurant.

Product Being Used: Restaurant Elite POS System


Review by Ameed Shraim from Taco Zone

Not much to say, I am very happy with system! It is very simple to use and program. Thanks Curtis!

Product Being Used: Restaurant Classic POS System

Review by Maureen D. Smith from Side Street Pizzeria

This system has proved itself time and time again. It is extremely user friendly and all of our staff are able to learn how to use it very quickly. I love being able to track our sales, it is a big plus for us when we are determining what to keep, delete or add to our menu. Daily closeout is a snap. We are extremely happy with Curtis and the Harbortouch POS system.


Product Being Used: Restaurant Classic POS System

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Review by Talieh Silva from Waci-CI Trading Company

Overall we are happy with the system. It would be nice if the system allowed for on-account payments that could be paid later. Also, the tax report could be more functional so that it worked well when paying sales tax at the end of the month. Waci is located in the newly opened Southern Ute Cultural Center & Museum.

Harbortouch's Response: We have reached out to the merchant to demonstrate how to use the software to easily display sales tax information.

Product Being Used: Retail Basic Classic POS System

Review by Michael Ferrie from Caledonia Scottish Pub

The POS system has been awesome since the moment it was installed, and all without the huge outlay required with other systems. Our sales have definitely increased since and I love being able to track and reward my loyal customers with the customer database. Our sales rep Curtis has been fantastic.

Product Being Used: Restaurant Classic POS System

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Review by Konstantinos Drosos from Opa Mezze Grill

We are very happy with our POS system. Since we are new to the system, it took some time getting used to it (that is why I gave 4 stars instead of 5 for Ease of Use). Overall, it is a very good system. However, I'm unsure if the credit card fees are the best when compared to other companies. I also like that we can order POS paper supplies and only pay for shipping costs. That is an extra bonus.

Product Being Used: Restaurant Classic POS System

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Review by Stephen Clemente from Extra Virgin

As a business owner, Harbortouch has provided us with a great amount of flexibility for expansion without having to worry about the growth of our business and the impact it would have on our customers during the checkout process. We even recently added a second station. The system works great, there have been a few hiccups, but the response from technical support has been stellar. I highly recommend this Harbortouch system to any small business owner looking for streamlined reporting and tracking that you can only dream about in terms of daily receipts, taxes, finances, and product inventory. This is fantastic stuff!

Product Being Used: Retail Classic POS System

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Review by Gary Steck from Alibi 25

No comments were submitted by the merchant.

Product Being Used: Restaurant Classic POS System

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Review by Simon Hall from Buckingham Jewelers, Inc.

When my wife and I were researching POS systems for our new jewelry store, we looked at a variety of options. Harbortouch was the best option for us without question. We found their POS system program to be the perfect fit for us, and were encouraged by their excellent processing rates. Ever since they installed our system, we have continually been impressed with their unparalleled customer service, especially the personal service from Curtis Stevens. Every time we have a question, a knowledgeable and courteous customer service person has been there to answer it. It’s easy to sell someone a POS system or card processing, but it takes a special company to take the time to have polite, well-trained representatives who are willing and able to help. In today’s day and age, they are a welcome assistance to our business (and a bit of a rarity these days).

Product Being Used: Retail Classic POS System

Review by Wil Tyler from Pie Lady & Son

Curtis provides the kind of service that I had come to believe was extinct. He delivered what he said he would when he said he would. He has always been readily available when I call. He stands behind his product! Harbortouch charges me what we agreed upon. In the world of POS systems, I shutter to think of what all can go wrong, but I'm glad I chose Curtis from Harbortouch!


Product Being Used: Restaurant Classic POS System

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Review by Mark and Jacob Schneider from Corvallis Battery

Our Harbortouch free POS system is proving to be fast, reliable and very easy to use. Updating inventory is fast and tracking couldn't be easier. The customer service is some of the best I have experienced. In most cases, my questions are answered by the tech support rep that first answers. I was only told once on a weekend that I would need to wait for a call back. The indicated wait time was an hour but ended up only being 15 minutes. The low delivered cost of the system is a big advantage. For this, I expected to have higher credit card processing fees. In fact, they are actually quite competitive and the service from Curtis is excellent.

Product Being Used: Retail Classic POS System

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The testimonials listed below came from corporate. These are Harbortouch clients but not my personal clients.



Review by Fred F. from The Lunch Lounge

As a cost-conscious small business, we were naturally concerned about adding expense to our operation. Our first two years of operation with a conventional cash register seemed to be working fine. With each incoming customer, we wrote down their order and stuck it on a ticket rail for processing. The person taking orders at the counter also handled incoming phone orders. But during the lunch rush, when we have a dozen people in line and the phone ringing, we would routinely hit the wall. We were frozen by our slow system. Customers waited. Mistakes were made. It was imperative that we found a better way of processing orders with greater speed and accuracy. We made the switch to Harbortouch and since then, our customer count has grown 10%, our turnaround time for customers is much quicker, and our ordering mistakes have disappeared. Not to mention the inventory tracking, time sheets, and customer support are all top notch. Harbortouch gets an A+!

Review by Ken U. from Kohl’s Frozen Yogurt

The Harbortouch POS system has had a huge impact on my business. The system is easy to set up and use. We can keep inventory, change and add new menu items and prices with ease and provide quick sales turnaround which leads to increased customer satisfaction. The speed of approving a credit card transaction takes seconds! We also use the system for tracking employee hours and payroll and sending messages to employees on a daily basis regarding specific duties and news of the day. The customer service staff at Harbortouch is very helpful and always exceeds expectations. I am very pleased with the service and discover new ways each week to make running this business easier with your system.

Review by Robert K. from Teodora Caffe

We are extremely satisfied with our Harbortouch POS system. We have received nothing but great service from our initial inquiry through today. The system itself has met every one of our expectations, and is terrific to use. I have over 20 years experience using POS systems in retail stores and restaurants, and this system has been the easiest to use, and more importantly, the easiest to train new employees on. I highly recommend Harbortouch POS systems!

Review by Ryan O. from Rollie’s Bar & Grill

We were nervous about using a new POS when we started with Harbortouch, but the excellent training we got and the troubleshooting assistance we received was awesome. The software’s robust reporting capability is very helpful in tracking our daily sales. The Harbortouch gift card system is also a great asset to our business. We couldn’t be happier with our Harbortouch POS system!

Review by Luis C from Roxy’s Rotisserie Chicken

Roxy’s has been on board with Harbortouch since day one. We are proud to say that we are very happy with the service. Our sales representative has played a tremendous part in our satisfaction by always following up and taking the time to not only solve our small issues, but also explain the answers to any other questions we have had.

Review by Zach E from Great Harvest Bread of Boise

Switching to Harbortouch has been one of the most positive things I have done for my business. Organizing and maintaining our menu options on the POS is very quick, simple and easy. The interface is the most user-friendly I have found in any POS system and that helps shorten the learning curve for my new employees. Generating reports to help analyze the different aspects of my business is also very useful. 24/7 customer support, the affordable fee structure, and the software and hardware support are all superior to other products available.

Review by Mario L. from Legends Wine Liquor & Gifts

We received our POS systems about a year and a half ago. Harbortouch has met and exceeded every one of our expectations. We have an extensive inventory of wine & spirits and our system is very user friendly and we can train new employees in a short amount of time. The touch screen capabilities enable us to quickly check out our customers during peak hours. We are very satisfied and would highly recommend Harbortouch to anyone opening a new store or contemplating switching to a new POS system.

Review by Daniel G. from Giadas Italian Cucina

I would highly recommend Harbortouch to anyone looking for a POS system. Their tech support team is second to none. They are always there 24/7 and go out of their way to be helpful and follow up when they say they will. Our sales rep is nothing less than perfect; he calls back when he says he will and always follows through. Harbortouch is the company I have and will continue to recommend.



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